we are committed to providing our patients with the best possible healthcare services. We understand that there may be circumstances that require patients to request a refund or cancellation of services. This policy outlines the conditions and procedures for refunds and cancellations.

1. Cancellation by the Patient
   • Patients may cancel their appointments without any charges up to 24 hours before the scheduled time.
   • Cancellations made less than 24 hours before the appointment may incur a cancellation fee of up to 20% of the consultation fee.
   • To cancel an appointment, please contact our customer service team at [customer service phone number] or email us at [customer service email].
2. Cancellation by the Hospital
   • Dr. Vishwanath reserves the right to cancel or reschedule appointments due to unforeseen circumstances such as doctor unavailability or emergencies.
   • In such cases, patients will be notified as soon as possible, and a full refund or rescheduled appointment will be offered.

1. Advance Payments
   • Any advance payments made for inpatient services are refundable if the admission is canceled at least 48 hours before the scheduled admission date.
   • Cancellations made less than 48 hours before the scheduled admission may incur a cancellation fee of up to 10% of the total advance payment.
2. Refund Process
   • Refund requests must be submitted in writing to [refund request email] or in person at the hospital’s billing department.
   • Refunds will be processed within 14 business days from the date of the request.
   • Refunds will be made through the same mode of payment used at the time of booking.

1. Consultation Fees
   • Consultation fees are generally non-refundable except in cases where the service was not provided due to hospital or doctor-related issues.
   • Refund requests must be submitted in writing to [refund request email] or in person at the hospital’s billing department.
2. Procedure and Test Fees
   • Fees for medical procedures and tests are refundable if canceled at least 24 hours before the scheduled time.
   • Cancellation requests made less than 24 hours before the procedure or test may incur a cancellation fee of up to 20% of the total fee.

• Patients who do not show up for their scheduled appointments without prior notice will not be eligible for a refund of the consultation fee.
• Repeated no-shows may result in the requirement of advance payment for future appointments.

For any questions or concerns regarding our refund and cancellation policy, please contact us at:

• Phone: 080 - 80358 75605
• Email: wellness@drvishwanath.com

Dr. Vishwanath reserves the right to amend this refund and cancellation policy at any time. Any changes will be posted on our websites at trilife.in and trilifehospital.com.